Frequently Asked Questions
Everything you need to know about your TideWe® experience.
How do I determine the correct size for my waders or boots?
We provide a detailed size chart on every product page. We recommend measuring your feet and inseam while wearing the socks or layers you plan to use in the field to ensure a perfect fit.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return and exchange policy?
TideWe offers a 30-day return policy for items in new, unworn condition with original packaging. If you need a different size or style, our customer service team can assist with a streamlined exchange process.
Are TideWe products covered by a warranty?
Yes, we stand by our quality. We offer a one-year limited warranty against manufacturing defects on our waders, boots, and hunting gear to ensure your satisfaction and performance.
How should I clean and store my waterproof gear?
Clean your gear with fresh water and a soft brush after use. Always air dry away from direct sunlight or heat sources, and store in a cool, dry place without folding to prevent creasing in waterproof membranes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay for your convenience.